Training Worx Australia · RTO 52508

Complaints and appeals

If you're unhappy with your training, or disagree with an assessment decision, you can raise it with us. Training Worx's complaints and appeals procedure sets out how we handle it, and the student handbook has more about your rights and responsibilities.

Raising it

• If you can, talk to your trainer first. Many concerns can be sorted out straight away.
• Otherwise, contact Training Worx at info@trainingworx.com.au or 0424 323 989. Tell us what happened and what you'd like done.
• To appeal an assessment decision, say which unit and decision you're appealing, and why.

If you're still not satisfied

You can contact the National Training Complaints Hotline on 13 38 73, or the Australian Skills Quality Authority (ASQA) at asqa.gov.au. For privacy complaints, see our privacy notice.